Inbound Services |
| |
We use and deploy the most refined call processing and telecom. Our call routing feature allows the system to instantly scrutinize available agents and route calls to the most suitably skilled agents.
Our operating centers receive customer calls over dedicated international private leased circuits. We can handle calls relating to various products or processes across industries. |
| |
| The range of services in the inbound call center services include: |
| Inbound Call Center |
Answering Service
Phone Answering Service
Answering Service
Product Information Requests
1800, 1900 Answering Services |
|
| Customer Service |
Application / Claims processing
Subscription services
Billing queries, etc.
Sales and order fulfillment |
|
|
| |
| Order taking |
Order taking has become a huge industry in the last decade or so. Nearly every time you order a product that you saw advertised on television, you reach an order taker when you call the toll-free number. The advantages of this process are obvious. Infomercials reach a vast audience within a short period of time, at the end of which the calls start pouring in. When your infomercial airs or a customer visits your website and wants to purchase your product, making a phone call is often the customer's first choice for contacting you. It allows the customer to speak to a live person and to ask questions. This can be especially important if your product is complicated or the customer wants information or clarification about the product.
Some products naturally lend themselves to added features such as carrying cases and attachments. Using call center order taking and an interaction with a live operator provides the ideal opportunity for an upsell on the original product. Vendors often make substantially more profit on added items and services than they do on the original product.
Use order taking services to maximize your resources. Keeping pace with the latest telephony technology and the expanding needs of our clients, Lotus Media ‘Order Taking Services’ offer a wide range of additional options that can make a serious difference to your bottom line. For example, going beyond taking messages about customer concerns can mean a higher percentage of customer retention.
Lotus Media’s Order Taking Services are among the most popular added options for many businesses. We allow the company to virtually "sell" every hour of every day. Order taking services can include access to your website or limited access to your
database. It can also be accomplished using paper or online order forms that can be faxed or transmitted to your in-house customer service personnel for entry in the morning. |
| |
| Order Taking Services Improve Profits |
While saving a customer is often the most valuable function an answering service can provide, adding a new customer or adding services to an existing customer's account can also mean a direct impact on your revenue. The most critical factor in the success of this type of relationship with your phone service is how well our operators are trained on your procedures and how effectively they can represent you to your customers. Training is the key.
Lotus Media ‘Order Taking Service’ a service that offers order taking while, at the same time, works with you to insure that our operators are as knowledgeable as your own about your expectations for each call. If you offer a service with added features, we try to operators must be keep as up to date as your in-house staff. If you sell products, the operators must know about new or improved products as soon as they are ready to be sold. Lotus Media service offers you the opportunity to monitor calls received on your lines. |
| |
| Call Centers |
 |
Very few manufacturing companies can afford to maintain the extensive call center staff necessary to handle the volume of calls that these sales efforts generate. That's why most of them outsource the order taking process to huge call centers whose operators are trained to handle calls for several different companies. When an infomercial is airing, the operators are directed to expect a greater number of calls for that product and may be dedicated solely to that product for a specified period of time. |
| |
|
Lotus Media has developed streamlined order methods and procedures, equipped with the latest telephony technology, both of which allow them to handle high volumes while maintaining the personal touch. With our advanced capabilities, we’re able to handle calls from infomercials, calls for websites 24/7, and calls for major catalogs, direct mail, radio ads, and search engine marketing.
Whether you need operators to handle a huge volume of calls for a short amount of time or call center support twenty-four hours a day, seven days a week, you can reduce your order taking costs by working with Lotus Media with the expertise and technology you need. Operators can be trained on the details of your specific product and will ask the questions and obtain the information you require. Order takers can even upsell added products or services if you so desire.
When your infomercial airs or a customer visits your website and wants to purchase your product, making a phone call is often the customer's first choice for contacting you. It allows the customer to speak to a live person and to ask questions. This can be especially important if your product is complicated or the customer wants information or clarification about the product. |
|
| |
| Benefits of Lotus Media Live Order Taking Services |
The advantages to the customer are obvious. The customer gets to have questions answered and the assurance that the product will do what the ad says it will. The advantages to the seller are even more impressive. By using our order taking services, the seller has the option of creating up selling opportunities. Up selling is a major methodology used by many businesses.
The vendor is able to take advantage of the customer's desire for the whole package, so to speak. Operators are often told that the offer for added product parts or services is available at the "incredible price" only during this call. Limited time offers are one way to get the customer to buy more.
Lotus Media Live order taking services have one more serious advantage over automated order systems. The opportunity to confirm customer data and to have a third party also confirm the sale is much more likely when the customer is talking to live operators. When an incorrect credit card number is repeated by an automated voice, for example, the customer may just hang up rather than try to enter it again. It's a proven fact that it is much more difficult to hang up on a person than on a machine!
Using a call center to supplement your in-house staff or even as your only order taking strategy can have a significant impact on your bottom line. When your infomercial airs or a customer visits your website and wants to purchase your product, making a phone call is often the customer's first choice for contacting you. It allows the customer to speak to a live person and to ask questions. This can be especially important if your product is complicated or the customer wants information or clarification about the product. |
| |
| Sales closures -Up-selling and Cross-selling |
| Technical Support/ Help desk |
|
Are you looking to outsource your inbound call support? Choosing the right call center is easy when you are prepared. Knowing what you want and communicating this upfront will go a long way toward a successful relationship with the outsource partner. When you choose the right company, the call center will act as your own sales department, integrating seamlessly and being transparent to your customers.
The help desk can be a very important aspect of any business or organization that works with consumers. People all the time have various questions and support needs when it comes to working with a business or organization. This can be something as simple as any inquiry about a product or service or something as complicated as making a return in order to receive a new product. Basically, the software helps to provide comprehensive customer service.
Taking care of customers is a very important aspect of helping them to become a repeat customer. If a customer has a problem with a company, notifies them through the company's stated method and receives no help whatsoever, they more than likely will never do business with the company again. This is not good for any company or organization. |
|
| |
| Taking Care of Customers with Lotus Media Help Desk |
Lotus Media help desk provides a simple solution to businesses and organizations who want to improve their customer support. Software has been created that will automatically notify an individual that their request has been received and is being worked on. The software will literally track the customers request from start to completion and every step along the way.
When the individual customers request has been taken care of by the , the software can automatically notify the individual that their issue has been resolved. Another handy aspect is that many times an automatic e-mail can be sent to an individual that will answer their question. Help desk software is a great way of providing customer support while at the same time saving the company money in the area of the cost of providing customer support. The help desk application will do the work of many employees. |
| |
| Our Help Desk Solutions helps |
- Reduce Support Costs
- Improve Customer Satisfaction & Loyalty
- Increase First Time Resolution Rates
- Improve Agent Efficiency and Customer Response Times
- Boost First Time Resolution Rates
|
| |
| Lotus Media’s help desk agents can also provide after hours support, escalating emergency calls to your staff via telephone, email, pager, instant messaging or any method you desire. We can even customize our system to deliver these messages to different people or distribution groups based on criteria set by you such as date, time of day, or type of call. Messages that do not meet your emergency criteria can be scheduled for delivery at predetermined times. We can guarantee that there will be a rapid response from our customer service desk with the efficient call escalation system. Our automated system will automatically re-present the call to a telephone service representative until a response is received. |
| |
